Vanity & Furniture Shipping & Delivery Information
Australia-Wide Delivery & Brisbane Pick-Up | Joinery by Bears
Pick Up Your Order Directly from Our Brisbane Warehouse
Prefer to pick up your order yourself? We welcome you to collect your furniture directly from our warehouse and showroom in Brisbane South.
Our location:
Unit 18, 5 Rai Drive, Crestmead, QLD 4132
We are situated within a business park area, making access easy and convenient. On-site parking is available right outside our warehouse, so loading your order is quick and hassle-free.
When you arrive, our team will assist with loading your items safely into your vehicle. Please ensure you bring a suitable vehicle for transport, especially for larger or heavier items.
Pickup is available during business hours:
Monday to Friday: 10:00 AM – 4:00 PM
Saturday: By appointment only
Simply let us know in advance when you plan to collect, and we’ll have everything ready for you!
How We Deliver Your Vanity & Furniture Safely
At Joinery by Bears, we’ve designed a careful process to ensure your furniture arrives safely, securely, and ready to transform your space. Here’s how it works:
Order Preparation
Once your order is confirmed, our team begins preparing your items with care and attention:
Processing Time: Allow 2–5 business days for stock preparation.
Custom Requests: If you requested customisations like pre-drilled tap holes, we’ll complete these at this stage.
Quality Inspection: Every item undergoes a detailed inspection to ensure it meets our high-quality standards before it leaves the warehouse.
Secure Packaging
Your order will be carefully packaged to ensure maximum protection during transit:
Pallet Delivery: Depending on the carrier and the size of your item, your order may be delivered securely on a pallet to minimise movement and prevent damage.
Heavy Item Handling: For larger or fragile pieces, extra protective measures are taken to ensure safe handling.
Dispatch & Carrier Coordination
Reliable Carriers: We work with trusted freight partners who specialise in furniture delivery.
Booking: Once your order is packed, it is booked with the most suitable carrier based on your location and order size.
Tracking Number: After dispatch, you will receive a tracking number by email or SMS, allowing you to monitor the journey of your order.
Delivery to Your Door
Standard Delivery: Delivery is to the front of the property only.
White Glove Delivery (Optional): For customers in Brisbane Metro (within 80km), we offer White Glove Delivery — this includes delivery inside your home, unpacking, and removal of all rubbish.
What to Expect on Delivery Day
Contact: The carrier will usually contact you via call or text when they are nearby to ensure smooth handover.
Acceptance: We recommend that you or an authorised representative is available to receive the delivery.
Inspection: Upon arrival, inspect the packaging for any obvious signs of damage before signing.
Important Notes
Delivery dates are estimates and may vary due to carrier schedules and external factors.
Avoid booking trades (plumbers, installers, etc.) until your order has arrived and been inspected.
If no one is present at the delivery address, re-delivery or storage fees may apply.
Shipping & Order Lead Time
Shipping timeframes are allocated at product page or checkout.
Please note that all order ready-to-ship dates are estimates and may be subject to early or late arrival. Any changes to the shipping date will be communicated via email to the email address provided on the order.
| Standard Shipping | Tracking Available |
|---|---|
| 5 – 12 business days | Yes |
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 2 – 7 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 2 – 7 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 4 – 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 4 – 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 2 – 7 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 5 – 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
All shipping timeframes are reflective of the postal service allocated at checkout. Please contact the respective carrier for any updates regarding the status of your parcel.
| Standard Shipping | Tracking Available |
|---|---|
| 5 – 12 business days | Yes |
Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as the delivery address.
If shipping charges are not available then please email us on hello@joinerybybears.com
A: Yes, we offer Australia-wide shipping. No matter where you are located, our shipping partner will ensure that your order reaches you safely and securely.
A: If you notice any faults or damage, please contact us immediately at hello@joinerybybears.com. Provide images of the damage, your order number, and any supporting details. This will allow us to address the issue promptly.
A: Calculating the shipping cost is simple! Just follow these steps:
- Add the desired product(s) to your cart.
- In the cart, enter your postcode under the ‘Order Summery’ field.
- Click the “Update” button.
Our system will automatically calculate and display the shipping cost based on your location and the items in your cart.
A: For in-stock items, dispatch usually occurs within 2–5 business days. Delivery to metro areas in QLD, NSW, and VIC typically takes 3–5 business days after dispatch. Regional and remote areas may require an extra 2–4 business days.
A: After you place an order with Joinery by Bears, we follow a carefully structured process to ensure your product arrives safely and in top condition:
Order Preparation: Once your order is confirmed, we require 1-2 business days to get the stock ready. This includes pre-drilling tap holes (if requested) and conducting a comprehensive quality check to ensure that the product meets our stringent standards.
Dispatch: After preparation, your order is dispatched. We partner with a reliable shipping company to fulfill all deliveries. This ensures that your product is handled with care from our warehouse to your doorstep.
Secure Packaging: To provide maximum protection during transit, our cabinetry is securely delivered on a pallet. This extra measure helps prevent damage and ensures that your product arrives in pristine condition.
Tracking Your Order: Once your order is dispatched, you’ll receive a tracking number so you can monitor the delivery status. Our shipping partner provides regular updates to keep you informed throughout the process.
Delivery Timeframe: The delivery time varies depending on your location. Typically, you can expect to receive your order within a specified timeframe provided by our shipping partner once the product has been dispatched.
All orders assigned to our third-party freight provider will include contact via email or text to provide you with estimated delivery date details.
No, shipping dates are estimates and may be subject to change. For the most accurate updates, please contact the carrier directly or keep an eye on the tracking information provided.
You will receive an email with your estimated delivery date and tracking information. It is important that you or an appointed representative is present to accept the delivery. If no one is available, the freight carrier may impose re-delivery fees, storage fees, or return-to-sender costs. These charges will be the customer’s responsibility and billed directly by the freight provider.
A: Absolutely! You are welcome to pick up your order from our Brisbane South warehouse. We’ll notify you when your order is ready and send you the package dimensions to help you prepare.
A: We recommend waiting until you have received and inspected your order before booking any trades. Delivery dates are estimates and can sometimes change due to factors beyond our control.
Let’s Create Something Beautiful — Delivered to You
At Joinery by Bears, we believe that beautiful design should be delivered with care. From the moment you place your order to the day it arrives at your door, we are committed to providing a seamless experience.
Whether you choose delivery or pick up from our Brisbane showroom, every piece is prepared with attention to detail to ensure it arrives ready to transform your space.
